REFUNDS & RETURN POLICY – Plushycart.com
At Plushycart.com, we care about our customers and we want you to feel confident when you shop with us.
This Refund & Return Policy explains how returns, refunds or replacements work.
1) Order Cancellation
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You may cancel your order only before the item is shipped.
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Once shipped, cancellation is not possible.
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If order is cancelled before shipping → full refund is issued back to original payment method.
2) Return Eligibility
We only accept returns if:
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the item you received is wrong, defective, damaged, or not as described.
We do not accept returns for:
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change of mind
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buying wrong item for you
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used washed or damaged box products
Return window: within 7 days of delivery date.
3) How To Request a Return
Email us at: support@plushycart.com
with:
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Order Number
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Photos / Video Proof of defect or wrong item received
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Unboxing video (if available)
Our team will review and approve your return within 24-48 hours.
4) Return Shipping
In case of defective / damaged / wrong product:
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we provide free return pickup / free return label
In case customer ordered the wrong item:
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return shipping cost is paid by customer
5) Refund Processing
Once the returned item is received and inspected, your refund will be processed within 3 to 7 business days.
Refund will be issued to the same original payment method used during purchase.
6) No Fake / Counterfeit Guarantee
All products we sell are 100% original, verified & genuine.
We do not sell refurbished, fake or duplicate parts.
7) International Orders
For shipments outside India:
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Customs duty (if applicable) is paid by customer
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If order is returned due to customs refusal or customer not accepting delivery → shipping cost + return charges are deducted from refund.
8) Contact Us
For any refund or return query:
Email: support@plushycart.com
Website: www.plushycart.com
We are here to help riders ride better – fully protected & fully satisfied.
TERMS & CONDITIONS
Effective for: plushycart.com
Legal Entity Name: Store Movers (GST Registered in India)
Introduction
These Terms & Conditions (“Terms”) govern the use of this website bikebonestore.com operated by Store Movers. By accessing our website and purchasing from us, you agree to these Terms.
Legal Entity & GST
Plushycart.com is fully operated & managed by Store Movers, a registered business in India under applicable GST laws.
Products & Pricing
All product prices displayed on the website are final and include GST (where applicable). Prices can change without prior notice.
Order Processing & Payment
All payments are processed securely through our payment partner gateways. Store Movers reserves the right to cancel any order due to pricing errors, supply chain issues, or suspicion of fraudulent activity.
Shipping & Delivery
Delivery timelines mentioned on the website are estimates. Shipping delays due to customs, courier backlog or unavoidable factors shall not be the liability of Store Movers.
Returns & Refunds
Returns and refunds are governed by our Return Policy & Refund Policy page. Only unused items in sealed original condition are eligible.
Limitation of Liability
Store Movers shall not be liable for any indirect, incidental, or consequential damages arising out of product use, installation, or any issues caused by third-party logistics.
Intellectual Property Rights
All content, images, logos, and materials on bikebonestore.com are the property of Plushycart.com or authorized partners. Unauthorized copying or usage is strictly prohibited.
Governing Law
These Terms & Conditions shall be governed by Indian law. Any dispute shall be under jurisdiction of Haryana, India.